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Privacy Policy

We will make every possible effort to protect your personal data, on the condition that the personal data you have provided are true and accurate. The management and protection of the personal data of guests/ visitors of the website of GOUVES EPILOGI P.C. are governed by the terms hereof, the relevant provisions of the General Data Protection Regulation [EU General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679] (hereinafter referred to as the "Personal Data Protection Regulation") on the protection of natural persons with regard to the processing of personal data, the decisions-recommendations of the Hellenic Data Protection Authority, and other relevant Greek laws and provisions. We reserve the right to change the terms of personal data protection after informing guests/visitors and within the existing or any future legal framework. If you do not agree with the terms of personal data protection provided for in this section, you must refrain from using the services of GOUVES EPILOGI P.C.. You are not obligated to provide the personal information requested, but if you choose to omit this action, we will not be able to offer our products or services or answer any of your questions in several cases.

What data do we collect?

When you make a reservation with us, we require the following information:

Full Name
Identity Card/ Passport
Date of Birth
Residential address
Contact/ Telephone number
Email address
VAT number (for greek fiscal residents only)
Payment card no
CVV
Card Expiration Date

The data collected through the GOUVES EPILOGI P.C.. website may also be combined with data provided in other cases, e.g. when you call its call centres or participate in contests and promotional actions. The personal data provided to GOUVES EPILOGI P.C. in these cases may be incorporated in existing databases and stored in order to simplify the systems used to manage your data.

What data do we not collect?

GOUVES EPILOGI P.C. does not collect sensitive personal data (ie criminal record) of its guests and/or visitors of its website. Guests/Visitors are advised to abstain from providing such data to any personal data collector, whether they or another third party are the subjects of such data. If sensitive personal data are provided to us, we at GOUVES EPILOGI P.C. try to take all the necessary steps to erase immediately such data from our database. We at GOUVES EPILOGI P.C. bear no liability whatsoever towards customers or third parties for any provision and/or processing of sensitive data due to acts or omissions on the part of customers in breach of the above obligation.

Visits to the website of GOUVES EPILOGI P.C. do not absolutely require the provision of any type of personal data on your part. However, in several cases, it is necessary for you to provide specific personal data indicated in the corresponding data entry fields on the website of GOUVES EPILOGI P.C..

For what purpose do we collect and store your data?

GOUVES EPILOGI P.C. collects and stores your data:

To enable you to reserve an apartment
To send you your booking confirmation email
To communicate with you for your reservation
To better fulfill its contractual obligations towards you (to enlist your check in and checkout, to assign you with a key, to issue your invoice etc)
For advertising reasons (newsletters, special offers) and only after your express consent
To prohibit any unlawful behavior taking place within our premises

We store your data solely for the time required to provide the service you requested or approved, without any prejudice to any legal provisions to the contrary, as commercial and/or taxation legislation, and various other applicable provisions, etc. All information that we collect is stored in databases managed by third parties who are certified as GDPR-compliant.

Use of Information

The information you provide to GOUVES EPILOGI P.C. or which GOUVES EPILOGI P.C. holds may be used by used by us:

- to ascertain your identity when you ask questions,

- to help us manage affairs and communicate with you in order to improve the management of the services and products that were, are being or will be provided by the company,

- to carry out marketing analysis and create customer profiles and statistical information,

- help us prevent and identify fraud or loss, and

- Contact you using any means (including post, e-mail, telephone, etc.) in regard to other services and products offered by PETOUSIS S.A. and select, authorised associates.

Who processes your personal data?

The greek incorporated company GOUVES EPILOGI P.C., placed in Kokkini Chani, Chersonissos, Crete Greece, with VAT no 801193235 (tel.: 6989400816 και email: kaltheofil@gmail.com) is your personal data collector.

For any question about your personal data protection please be free to contact us at info@voltastay.com

What are your rights?

Under the Personal Data Protection Regulation [EU General Data Protection Regulation (GDPR) 2016/679], as in force, you have the following rights:

- the right to access;

- the right to rectification;

- the right to erasure, under certain conditions, such as when processing is no longer necessary for the purpose for which the data were initially collected and there is no imperative reason to continue processing (or storing) your information;

- the right to restriction of processing;

- the right to data transmission;

- the right to object and the right not to be subject to a decision based solely on automated processing, including profiling;

- the right to lodge a complaint with a supervisory authority.

In such, case, please contact us to obtain a copy of the information that we hold for you, as well as to ask us to correct your data, or erase your information by sending us an email to info@voltastay.com

If you choose to exercise any of your aforementioned rights and you do not receive a satisfying response by us, you have the right to file a complaint against us before the 'Independent Data Protection Authority' (www.dpa.gr): Postal Address: Kifisias 1-3, PC 11523, Athens, Tel.: +302106475600, Fax: +30-210 6475628, Email Address: complaints@dpa.gr.

Who do we share your data with?

The personal data we collect and are accessed solely, where necessary and depending on the processing purpose, by the authorised staff of GOUVES EPILOGI P.C. and/or the staff of third-party associated companies (i.e. our payment provider) with which GOUVES EPILOGI P.C. has concluded agreements, under the condition of compliance with the relevant confidentiality obligations included here. Please note that for the data collected and stored for and/or by our affiliates, their privacy policy applies too and you are advised to look for such terms at every transaction.

How do we collect your data?

Depending on the reservation process we collect your data:

Directly from you
Automatically via the use of our website
Through the online booking platform you chose to place your reservation
From your travel agent

What data do we collect automatically?

When you visit our website, your device provides us automatically with data, which we can use to adapt our website interaction. In these terms we collect general information about the device you use, such as your IP address, or any other unique identifier of your device, or the network you use, the model of your device and the edition of your operational system. They might as well be data regarding your interaction to our content and pages, your url history, referring and exit pages, the views of our webpages, the number of clicks we receive, the time you have spent on one of our page, the platform you use, location data (if you have enabled the setting on your device) and other information concerning the reason why you visited our website. Those information are collected using Cookies, and similar other screening technologies.